Memorandum pg2

Memorandum (cont.)

Of the 27 states that sent STS call volume data, several states sent STS minutes. A fair assumption is that the average STS call lasts 5 minutes. Dividing the number of minutes by 5 yielded an estimate of the total number of calls. For example, 297 minutes divided by 5 would yield 59 STS calls for 2002. If you sent DOR minute data, you can use the above explanation to find your call volume in the table below.

That table shows that consumers made 115,542 calls in the 27 states that provided STS data. Call volume varies from state to state, from a high of 60,339 to a low of 1. The break down of call volume by state starting with the state with the fewest calls is displayed in the table below:

STS CALL VOLUME FOR 2002

State Call

Number Volume

1. 1

2. 16

3. 17

4. 22

5. 33

6. 52

7. 59

8. 96

9. 154

10. 254

11. 764

12. 835

13. 998

14. 1,249

15. 1,407

16. 1,675

17. 1,708

18. 2,007

19. 2,131

20. 2,398

21. 3,038

22. 4,546

23. 5,444

24. 6,805

25. 7,797

26. 11,697

27. 60,339

Continued...