MARYLAND RELAY SERVICE

STS/HCO 2006 Year-to-Date Outbound Calls Report

PERFORMANCE DATA

              STS                                      HCO

 JAN           1,649                                              73

FEB           1,504                                              129

MAR          1,820                                              139

APR           2,099                                              169

MAY          1,864                                              113

JUN           1,825                                              96

JUL            2,010                                              125

AUG           1,791                                              89

SEP            1,184                                              112

OCT           1,605                                              111

NOV           2,158                                              122

DEC           1,458                                              84

YTD           20,967                                            1,382

OUTBOUND CALL PERCENTAGE

                             STS                                                 HCO

JAN                      2.74%                                             0.12%

FEB                      2.73%                                             O.23%

MAR                    3.15%                                             0.24%

APR                     3.75%                                             0.30%

MAY                    3.14%                                             0.19%

JUN                      3.23%                                             0.17%

JUL                      3.83%                                             0.24%

AUG                     3.38%                                             0.17%

SEP                      2.37%                                             0.22%

OCT                     3.25%                                             0.22%

NOV                     4.28%                                             0.24%

DEC                     3.04%                                             0.17% 

YTD                     3.24%                                             0.21%

INBOUND ACCESS DATA VIA

800-785-5830  STS           

JAN  1,091

FEB   964

MAR 1,242          

APR   1,555

MAY  1,223

JUN    1,316

JUL    1,396

AUG   1,324

SEP    791

OCT   1,200

NOV   1,618

DEC    1,017

YTD    14,737                              top